Shipping, Returns & Policies

Shipping & Handling

Shipping is only available within Canada. Shipping rates are flat rate within Canada of $15 per order on most individual items. Large packages such as Spray Tan Starter Kits & Equipment shipping costs will be emailed within 24 business hours for payment

Orders will be shipped within 2 business days. Please make sure the shipping address is correct as we can’t redirect orders once they have been sent. In the case of an incorrect shipping address, additional costs will be incurred by the customer.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may occur.

Shipping to P.O. Boxes or Multiple Addresses

Orders shipped to P.O. Box addresses, rural postal codes and remote locations may take longer to arrive. Please allow additional time for orders shipped to these addresses.

Orders may only be shipped to one address. If you would like to order items that require shipping to multiple addresses, place separate orders for each address.

Returns & Exchanges

If there is an issue with an item you’ve purchased, please get in touch with us to arrange an exchange or return. Unused or damaged items can be exchanged or returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received, it takes 2 – 3 business days for the refund to be processed and 3 – 5 business days for the refund amount to show up in your account. Refunds are contingent upon inspection of item(s) upon receipt back to 5 Carwin Crescent Ajax, ON L1S 6G4. Shipping fees are non-refundable.

Returns should be sent to:  

5 Carwin Crescent Ajax, ON L1S 6G4

You will be required to pay for return shipping costs.

TAXES

All products + services are subject to HST